Privacy Policy

Introduction & Purpose

This Privacy Policy outlines the practices of AnswerPath LLC. ("we", "us", or "our") regarding the collection, use, and disclosure of personal information we receive from users of our services. This policy is designed to inform you about how we handle your personal information, the rights you have regarding your personal information, and how you can contact us for any privacy concerns. Our practices are in compliance with applicable privacy laws in Texas and are aimed at safeguarding your privacy.

By accessing or using our services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our services. This policy may be updated from time to time, and we encourage you to review it periodically.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings specified below:

  • Data Controller means AnswerPath LLC., the legal entity which alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • Personal Data means any information relating to an identified or identifiable natural person ('Data Subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
  • Processing means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
  • Data Subject means any living individual who is the subject of Personal Data.

Types of Data Collected

This Privacy Policy applies to Personal Data that we, AnswerPath LLC., as the Data Controller, collect about individuals who interact with our services. The types of Personal Data we may collect and process include, but are not limited to:

  • Identifying information such as names, addresses, telephone numbers, and email addresses.
  • Demographic information including age, gender, and occupation.
  • Financial information such as credit card numbers and transaction history for the purposes of processing payments.
  • Technical data including IP addresses, browser types, and information about the usage of our website and services.
  • Any other information that the Data Subject voluntarily provides to us during their interaction with our services.

We collect this information to provide and improve our services, process transactions, communicate with users, and for compliance with any legal obligations we may have under applicable law. The collection and processing of Personal Data will be in accordance with this Privacy Policy and applicable Texas law.

Methods of Data Collection

This Privacy Policy outlines the methods by which AnswerPath LLC. (the "Data Controller") collects Personal Data from Data Subjects. The collection of Personal Data is a fundamental aspect of the operations conducted by the Data Controller, enabling the provision of our services and enhancing user experience. The Data Controller is committed to collecting Personal Data in a lawful, fair, and transparent manner, in accordance with applicable laws and regulations.

  • Directly from Data Subjects: Personal Data may be collected directly from Data Subjects when they interact with our services, such as when they sign up for an account, use our services, or contact us for support.
  • Automatically through our services: As Data Subjects interact with our services, we may automatically collect certain information using technologies such as cookies, web beacons, and other tracking technologies. This information may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
  • From third parties: The Data Controller may receive Personal Data about Data Subjects from third parties, such as social media platforms, marketing partners, and other sources that are legally entitled to share such information with us.

The Data Controller ensures that all Personal Data is processed in accordance with the principles of data protection, ensuring that it is:

  • Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
  • Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
  • Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that Personal Data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay.

Purposes & Legal Bases for Processing

This Privacy Policy outlines the purposes for which Data Controller, AnswerPath LLC., processes Personal Data, as well as the legal bases for such processing in accordance with applicable laws of Texas. The processing of Personal Data by AnswerPath LLC. is carried out for the following purposes:

  • Providing, improving, and personalizing our services to the Data Subject.
  • Ensuring the security and integrity of our services.
  • Complying with legal obligations and regulatory requirements.
  • Communicating with the Data Subject regarding our services, including updates, security alerts, and support messages.

The legal bases for processing Personal Data include, but are not limited to, the Data Subject's consent, the necessity of processing for the performance of a contract to which the Data Subject is party, compliance with our legal obligations, protection of the vital interests of the Data Subject or another natural person, and for the purposes of the legitimate interests pursued by AnswerPath LLC. or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject which require protection of Personal Data.

Sharing & Disclosure of Data

AnswerPath LLC. ("Data Controller") respects the privacy of its users ("Data Subjects") and is committed to protecting their Personal Data. This section outlines the circumstances under which Personal Data may be shared or disclosed to third parties.

  • Personal Data may be shared with third-party service providers who perform services on behalf of the Data Controller, such as hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services. These third parties are given access to Personal Data needed to perform their functions but are prohibited from using it for other purposes.
  • Personal Data may be disclosed to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of the Data Controller's business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
  • In certain situations, Personal Data may be disclosed to third parties as required by law, such as to comply with a subpoena or similar legal process, when the Data Controller believes in good faith that disclosure is necessary to protect its rights, protect the safety of Data Subjects or the safety of others, investigate fraud, or respond to a government request.
  • With the consent of the Data Subject, Personal Data may also be shared with other third parties. The Data Subject will be provided with information about the identity of these third parties, the purposes for which their Personal Data will be used, and the means to withdraw their consent at any time.

The Data Controller will take all steps reasonably necessary to ensure that Personal Data is treated securely and in accordance with this Privacy Policy and no transfer of Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Data Subjects' data and other personal information.

International Data Transfers

In compliance with applicable laws and regulations, the Data Controller may transfer Personal Data outside of the jurisdiction in which it was originally collected. Such international transfers of Personal Data will be conducted in a manner that ensures appropriate safeguards are in place to protect the privacy and rights of the Data Subjects. These safeguards may include the implementation of standard contractual clauses approved by competent regulatory authorities, obtaining consent from the Data Subjects, or other legal mechanisms deemed suitable under the applicable law.

Before any Personal Data is transferred internationally, the Data Controller will assess the level of data protection provided in the receiving country or territory. If the level of protection is found to be inadequate compared to the protections afforded within the original jurisdiction, the Data Controller will take all necessary steps to ensure that additional safeguards are implemented to protect the Personal Data during its transfer and subsequent processing.

Data Subjects will be informed of any international transfers of their Personal Data, including the identity of the recipient and the legal basis for the transfer, prior to the transfer taking place. Data Subjects have the right to obtain information about the safeguards put in place for such transfers upon request.

Retention & Deletion

In accordance with applicable laws and regulations within the jurisdiction of Texas, AnswerPath LLC., as the Data Controller, commits to retaining Personal Data only for as long as is necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. The retention period for Personal Data may vary depending on the specific purposes for which the data is processed.

Upon the expiration of the retention period or when the Personal Data is no longer needed for its intended purpose, AnswerPath LLC. will take appropriate steps to delete or otherwise dispose of the data in a secure manner. This includes, but is not limited to, shredding physical records and securely erasing digital data. In certain cases, Personal Data may be anonymized rather than deleted, provided that such anonymization prevents the identification of the Data Subject, thereby removing the data from the scope of applicable data protection laws.

AnswerPath LLC. will also respond to requests from Data Subjects to delete their Personal Data, subject to any legal or regulatory requirements that may require the retention of data for a specified period. In such cases, the Data Subject will be informed of the legal basis for retaining their data beyond their request for deletion.

Data Subject Rights

In accordance with Texas law, Data Subjects have the right to access, correct, delete, and port their Personal Data. Data Subjects also have the right to object to the Processing of their Personal Data and, where Processing is based on consent, to withdraw that consent at any time, without affecting the lawfulness of Processing based on consent before its withdrawal.

Data Subjects wishing to exercise any of these rights may do so by submitting a request to the Data Controller. The Data Controller will respond to such requests in accordance with applicable Texas law.

Furthermore, Data Subjects have the right to lodge a complaint with a competent data protection authority regarding the Processing of their Personal Data. However, Data Subjects are encouraged to contact the Data Controller first to seek resolution of any complaint.

Security Measures

In compliance with applicable laws and regulations, AnswerPath LLC. ("Data Controller") commits to implementing and maintaining comprehensive technical and organizational security measures to protect Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures are designed to ensure a level of security appropriate to the risk associated with the processing activities and include, but are not limited to:

  • Encryption of Personal Data during transmission and while at rest;
  • Ensuring ongoing confidentiality, integrity, availability, and resilience of processing systems and services;
  • Regular testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing;
  • Limiting access to Personal Data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process Personal Data on the Data Controller's instructions, and they are subject to a duty of confidentiality;
  • Procedures for dealing with data breaches, including notifying the appropriate supervisory authority and Data Subject(s) without undue delay if a breach is likely to result in a risk to the rights and freedoms of individuals.

This clause shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any choice or conflict of law provision or rule.

Cookies & Similar Technologies

This Privacy Policy outlines the use of Cookies & Similar Technologies by AnswerPath LLC. ("Data Controller") on its website and services. The Data Controller uses Cookies & Similar Technologies for various purposes, including but not limited to:

  • Enhancing the user experience by ensuring efficient navigation and website functionality.
  • Personalizing the user experience by remembering user preferences and settings.
  • Improving website performance by analyzing user behavior and trends.
  • Supporting marketing efforts by delivering targeted advertising.

The Data Controller may update the use of Cookies & Similar Technologies from time to time. Users have the option to manage, restrict, or disable Cookies & Similar Technologies through their browser settings. However, please note that disabling Cookies & Similar Technologies may affect the functionality and features of the website and services.

For more information on how the Data Controller processes Personal Data, including the use of Cookies & Similar Technologies, please refer to the relevant sections of this Privacy Policy.

Children’s Privacy

This Privacy Policy reflects the commitment of AnswerPath LLC. (the "Data Controller") to protect the privacy of children who engage with the services it provides. In compliance with the Children's Online Privacy Protection Act ("COPPA") and any other applicable laws and regulations, the Data Controller does not knowingly collect, use, or disclose Personal Data from children under the age of 13 without obtaining prior parental consent.

If the Data Controller becomes aware that Personal Data from a child under the age of 13 has been collected without such parental consent, it will take steps to remove that information from its records as soon as practicable. Furthermore, the Data Controller provides parents with the ability to review, manage, or delete their child's information.

Parents or guardians who wish to review or have their child's Personal Data deleted, or to refuse further collection or use of their child's information, should contact the Data Controller directly. The contact details for such requests can be found in the 'Contact Us' section of our website.

This section of the Privacy Policy is designed to ensure the protection of children's privacy and personal information online, and to comply with relevant legal requirements, thereby safeguarding our youngest users' data.

Changes to This Policy

AnswerPath LLC. reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated at the bottom of this page. Any changes to our Privacy Policy will become effective upon posting of the revised policy on the Website. Your use of the Website following any such change constitutes your agreement to follow and be bound by the Privacy Policy as updated or modified. By continuing to use the Website and/or services provided by AnswerPath LLC., you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Privacy Policy to which you are bound.

Contact Information & Complaints

If you have any questions or concerns regarding the privacy policy or the processing of your Personal Data, please contact AnswerPath LLC. at the following address:

Should you believe that your Personal Data has been processed in a way that does not comply with the privacy policy or if you have any complaints regarding our data processing practices, you are encouraged to contact us directly at the above-mentioned contact details. We take all concerns regarding privacy and data protection very seriously and will address your concerns promptly.

In addition to contacting us, you have the right to lodge a complaint with the Texas Attorney General's Office if you believe your data protection rights have been violated. The contact information for the Texas Attorney General's Office is as follows:

  • Website: https://www.texasattorneygeneral.gov
  • Phone: [Insert Texas Attorney General's Office Phone Number]
  • Postal Address: [Insert Texas Attorney General's Office Postal Address]

Additional Jurisdiction-Specific Disclosures

This Privacy Policy includes additional disclosures required by Texas law. If you are a resident of Texas, the following rights apply to you in addition to the rights provided elsewhere in this Privacy Policy:

  • The right to request disclosure about the Personal Data we collect about you and how we use and disclose that Personal Data.
  • The right to request the deletion of your Personal Data that we have collected, subject to certain exceptions.
  • The right to opt out of the sale of your Personal Data. While AnswerPath LLC. does not sell Personal Data, we provide this information in compliance with Texas law.
  • The right to non-discrimination for exercising your privacy rights.

For requests related to your Texas privacy rights, please contact us at the information provided in the "Contact Us" section of this Privacy Policy.