INTERACTIVE DECISION TREE SOFTWARE.
EFFECTIVELY MANAGE CUSTOMER SUPPORT – BOTH ONLINE AND IN CALL CENTERS.
Improve your customer service. Enable users to reach consistent answers to common queries by creating custom decision trees through our guided decision tree software.
Create Interactive step-by-step guides for:
- Troubleshooting queries
- ‘How-to’ guides
- Call center scripts
- Customer self-service online
ANSWER PATH CUSTOMER TESTIMONIALS
“Answer Path has saved the company hundreds of thousands of Rands by not having to send technical resources out unnecessarily. It has improved on our service delivery to our customers”
Security Services Industry. Theunis Kotze, GM Customer Service, ADT South Africa
“Our call center stats are much improved since we started creating our own decision trees”
Software Industry. Ian Johnston, Pitney Bowes
CREATE YOUR OWN INTERACTIVE DECISION TREE
By using canned responses, you can create user friendly interactive decision trees.
Answer Path has a simple drag and drop interface which allows anyone to create and publish decision tree tools on your website or intranet, quickly and easily.
Guide your customers or teams to the right answers to any question. Answer Path decision trees can be exported and imbedded into your website as an online Q&A tool.
Read how Answer Path has helped the New Zealand Transport Agency simplify training and ensure customers receive accurate and consistent information